Careers
Retail Sales and Operations Assistant
West coast based fine jewelry company, Spinelli Kilcollin, seeks experienced full time Retail Sales and Operations Assistant based in NYC to join our quickly growing team. Excellent customer service, attention to detail, and luxury sales experience are essential for this role. Experience in Fashion or fine jewelry sales is a plus. The correct fit for this position will work in accordance with local COVID 19 guidelines.
Your opportunity:
The Retail Sales and Operations Assistant will report to the Retail Sales Director as part of our growing team. As we continue to scale our direct to consumer sales both through in person sales appointments and e-commerce, this role’s main objective is to assist the Regional Retail Sales Team in their sales and operations process. For the Retail Sales and Operations Assistant it will be paramount that they offer all clients the exemplary service that has come to define Spinelli Kilcollin in the fine jewelry industry. This role is accountable for the client support, assisting the Retail Sales team, and deal processing for purchases within the retail department. In addition, the ideal candidate will collaborate with other company departments to ensure the smooth transition from purchase to shipment for every order generated.
This position is based in NYC, assisting in person client appointments at our NYC showroom, with willingness to travel.
Responsibilities:
- Offer customer support in collaboration with the Retail Sales Associate for all in person appointments.
- Process orders and log data in appropriate channels (HubSpot, shopify, google sheets)
- Collaborate with the Retail Shipping Coordinator to ensure proper stock of packaging and supplies is maintained at the NYC showroom.
- Collaborate with the Retail Sales Director and rest of the NYC team for monthly inventory checks.
- Check in all in person appointments and answer any phone calls at the showroom. This may include scheduling future appointments.
- Open packages being received to the showroom, and shipping out client packages when applicable. This may include shipping and receiving stock between the NYC and LA showrooms.
- Collaborating with the Physical Venues Manager for any deliveries or maintenance appointments at the NYC showroom.
- Assist in maintaining the showroom to visual standards of Spinelli Kilcollin.
- Assisting with the repair process of clients own merchandise.
Who you are:
- Willing to travel domestically and internationally as needed for appointments and pop up events.
- Ability to work nights and weekends as needed to support retail events and demand.
- Ability to thrive in a goal driven, fast paced environment with a sense of urgency.
- Exhibit a strong work ethic, high energy level, and team oriented.
Qualifications:
- Proficient in Shopify, Sales Tools, Google Suite, Excel, and Microsoft Word.
- At least one year in retail sales or assistant sales role
- Excellent Communication Skills (written and verbal)
- Collaborative team player
- Jewelry Industry experience a plus
Salary:
Commensurate with experience
To Apply:
Please submit your resume and a cover letter including two people in history that have inspired you and why to dear@spinellikilcollin.com
Retail Sales Associate
West coast based fine jewelry company, Spinelli Kilcollin, seeks an experienced full time Retail Sales Associate based in NYC. Excellent customer service, attention to detail, and luxury sales experience are essential for this role. Fashion or fine jewelry sales experience is strongly preferred. The correct fit for this position will work in accordance with local COVID 19 guidelines.
Your opportunity:
The Retail Sales Associate will report to the Retail Sales Director as part of our growing team. As we continue to scale our direct to consumer sales both through in person sales appointments and e-commerce, this role’s main objective is to act as a brand ambassador through cultivating new leads, impeccable customer support and product knowledge. For the Retail Sales Associate it will be paramount that they offer all clients the exemplary service that has come to define Spinelli Kilcollin in the fine jewelry industry. This role is accountable for the client support, sale management, and deal processing for purchases within the retail department. In addition, the ideal candidate will collaborate with other company departments to ensure the smooth transition from purchase to shipment for every order generated.
This position will be based at our NYC showroom in Soho with the possibility of travel within the assigned sales region.
Responsibilities:
- Managing assigned inbound leads through fielding customer questions and processing resulting sales through our purchase processing software.
- Offer customer support to all assigned inbound leads through email, virtual appointments, in person appointments, web chats, and phone calls.
- Process orders and log data in appropriate channels (HubSpot, shopify, google sheets)
- Collaborate with the marketing department, sales manager and Retail Sales Director to ensure customer messaging is effectively shared with clientele and company sales initiatives are executed.
- Make use of CRM to assure diligent customer outreach and follow up is delivered to each client.
- Work with the design team to develop custom renders for clients.
- Work closely with the Retail Sales Director and Inventory Coordinator to ensure your stock is correct and ready for in person appointments as needed.
- Facilitate in person appointments using the SK Brand Experience at our NYC based showroom.
Who you are:
- Willing to travel domestically and internationally as needed for appointments and pop up events.
- Has a high attention to detail as well as excellent communication skills, both verbal and written.
- Ability to work nights and weekends as needed to support retail events and demand.
- Ability to thrive in a goal driven, fast paced environment with a sense of urgency.
- Exhibit a strong work ethic, high energy level, and team oriented.
Qualifications:
- Proficient in Shopify, Sales Tools, Google Suite, Excel, and Microsoft Word.
- Three years in luxury sales (jewelry sales experience a plus).
- Excellent Communication Skills (written and verbal)
- Prior experience working with an Inventory Management / CRM systems
- Strong knowledge of luxury sales best practices
- Collaborative team player
- Jewelry Industry experience a plus
Salary:
Commensurate with experience
To Apply:
Please submit your resume and a cover letter including two people in history that have inspired you and why to dear@spinellikilcollin.com